Eye Store India

Privacy Policy

0This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable information (PII) is being used online. PII, as described in Indian privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website .

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you subscribe to a newsletter fill out a form, Use Live Chat or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested. To improve our website in order to better serve youbellen. To allow us to better service you in responding to your customer service requests.

To administer a contest, promotion, survey or other site feature.
To quickly process your transactions. To ask for ratings and reviews of services or products To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, aX sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use “cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity,
which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
Understand and save user’s preferences for future visits. Keep track of advertisements.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that make your site experience more eflicient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s

Refund Policy : 

We have a 10 day return policy. If you don’t wish to exchange your product, you can choose to receive the refund amount of your product in the form of store credit or transfer to bank.

Steps to complete your exchange/refund process:

Visit the nearest store

  1. Submit your product with all accessories to the store
  2. The Eye Store personal will inspect the product. You can get your glasses adjusted and take balance amount.
  3. If required you can exchange the product or get a refund as per our policy

Ship Product to The Eye Store

  1. Pack the products and stick the return label on the box.
  2. Select any courier service & Ship the product to The Eye Store at the given address. (We will reimburse you up to Rs100.00 once the product is received)
  3. You can choose a product for exchange once it has reached our warehouse.
  4. Or Refund can be taken as per policy once The Eye Store receives product

What all products can be exchanged/refunded

We accept all our products as per policy, with following exceptions:

  1. Sunglasses, Reading Glasses and Powered lenses Eyewear
  2. If there are scratches on frame or lens that were not present at the time of delivery. We do a rigorous 4-step quality check to ensure that the product reaches you in perfect condition.
  1. Product damaged due to mishandling after it is delivered.
  2. Case or other standard packaging is damaged or torn or otherwise not in the same condition as it was received.
  1. Contact Lenses

They would be acceptable only if they are in unworn condition, with the sealed intact outer packaging.

Advertising Principles .

They are put in place to provide a positive experience for users . https://support.google.com/adwordspolicy/answer/1316548?hl=en Our Privacy Policy link includes the word ‘ Privacy and can easily be found on the page specified above . You will be notified of any Privacy Policy changes : On our Privacy Policy Page Can change your personal information : By emailing us How does our site handle Do Not Track signals ? We honour Do Not Track signals and Do Not Track , plant cookies , or use advertising when a Do Not Track ( DNT ) browser mechanism is in place . Does our site allow third – party behavioural tracking ? It’s also important to note that we do not allow third – party behavioural tracking We collect your email address in order to : Send information , respond to inquiries , and / or other requests or questions , we agree to the following : Not use false or misleading subjects or email addresses . Identify the message as an advertisement in some reasonable way . Include the physical address of our business or site headquarters . Monitor third – party email marketing services for compliance , if one is used Honor opt – out / unsubscribe requests quickly . Allow users to unsubscribe by using the link at the bottom of each email . –  If at any time you would like to unsubscribe from receiving future emails , you can email us at support@eyestoreindia.com  and we will promptly remove you from ALL correspondence . Contacting Us If there are any questions regarding this privacy policy , you may contact us using the information below . The Eye Store Suggestions / Complaints Email : support@eyestoreindia.com Phone +91 639367305